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This service note replaces Service Note - Extended warranty on SICK nanoScan3 units produced in 2022 sent out 2023-10-11. DescriptionDue to error codes displaying and to instances of loud noises from SICK nanoScan3 units, MiR has negotiated an extended warranty for the safety laser scanners with SICK of 5 years from date of production for all customers who have purchased a MiR250, MiR250 Dynamic, MiR250 Hook, or MiR250 Shelf Carrier with SICK nanoScan3 units, or who have purchased replacement nanoScan3 unit(s) from MiR that comply with the conditions described in this service note. The extended warranty on SICK nanoScan3 units will be valid until March 1, 2028 and applies only to units exhibiting one of the following error codes or errors: E1-0xE2060016 for scanners produced before June 26, 2023 (serial numbers below 2326xxxx) E1-0xE2020006 for scanners produced before January 1, 2023 (serial numbers below 2301xxxx) Loud noises from the scanner for scanners produced before January 1, 2023 (serial numbers below 2301xxxx)
The failure rate of the affected SICK nanoScan3 units has so far proven to be low compared to the amount of robots operating on a global scale. In the unlikely event that you should experience one of the errors, you are entitled to a free replacement SICK nanoScan3 unit within the extended warranty period. The unit will be shipped from either MiR or Teradyne, depending on your region. Replacement procedureIf you experience either of the two error codes displaying or the loud noise, the replacement procedure will be handled as an ordinary RMA case. However, some additional information is required to efficiently process your replacement. Create a technical support ticket, see the guide How to create a technical support ticket for more information. You can find this guide on MiR Support Portal. The technical support ticket must contain the following information: If your SICK nanoScan3 unit was purchased as a replacement part, please include the official invoice received from MiR to validate the purchase. The serial number of the SICK nanoScan3 unit that exhibits one of the two errors or the loud noise. The serial number can be found in a SICK report (make sure to identify the correct scanner, as both scanners' serial numbers will show up in the report).
The serial number is also located physically on the yellow part of the scanner. See the guide How to replace the safety laser scanners on MiR250 for how to demount the scanner. You can find this guide on MiR Support Portal. The product serial number of your robot (9 digits, begins with 2). The product serial number is located on your robot's identification label. If your SICK nanoScan3 unit was purchased as a replacement part, disregard this step. A SICK report from the robot equipped with the faulty SICK nanoScan3 unit. See the guide How to generate a SICK report. You can find this guide on MiR Support Portal.
MiR Technical Support will validate the unit as being covered by the extended warranty, and initiate a replacement scanner being sent to you. After receiving the replacement SICK nanoScan3 unit, you must return the defective scanner unit to MiR. Return shipment should be handled through the RMA case.
We kindly ask you to create separate technical support tickets if you should have multiple affected SICK nanoScan3 units.
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Old Product Service Note:
EXPIRED! Product
Service Note
Date: 2023-10-03 | Extended warranty on SICK nanoScan3
units produced in 2022 | Released by Odin Skovsted
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