Request help from Mobile Industrial Robots

Request help from Mobile Industrial Robots Technical Support

Before creating a technical support ticket

Check MiR Support Portal for documentation, and check MiR Academy [mir.docebosaas.com] for relevant online courses.

Where should I create my technical support ticket?

End customer with an active Service Level Agreement (SLA or previously BSM): Use MiR End Customer Portal.
End customer with 24/7 Call Center service: Call us at +63 32-341-7800 and select 4. Have your robot serial number ready for verification.
MiR Partner: Use MiR Partner Portal.
End customer without an active service agreement: Contact your distributor or sign a MiR Service Level Agreement.

Best practices when creating a technical support ticket

Include as much relevant information as possible.
Do not collect multiple issues in the same ticket.
Send an auto-generated error log where the description matches the issue you are experiencing. If an error log is not auto-generated, reproduce the error and manually generate an error log within 30 seconds. See the guide How to generate an error log.
Describe the issue and how to reproduce it. Include reported error codes if relevant.
Describe the expected behavior and the actual behavior in relation to the issue.
Include the serial number of your robot
Videos and images of the issue