Request help from Mobile Industrial Robots Technical Support

Before creating a technical support ticket

Check MiR Support Portal for documentation, and check MiR Academy [mir.docebosaas.com] for relevant online courses.

Where should I create my technical support ticket?

• End customer with an active Service Level Agreement (SLA or previously BSM): Use MiR End Customer Portal.
• End customer with 24/7 Call Center service: Call us at  +63 32-341-7800 and select 4. Have your robot serial number ready for verification.
• MiR Partner: Use MiR Partner Portal.
• End customer without an active service agreement: Contact your distributor or sign a MiR Service Level Agreement.

Best practices when creating a technical support ticket

• Include as much relevant information as possible.
• Do not collect multiple issues in the same ticket.
• Send an auto-generated error log where the description matches the issue you are experiencing. If an error log is not auto-generated, reproduce the error and manually generate an error log within 30 seconds. See the guide How to generate an error log.
• Describe the issue and how to reproduce it. Include reported error codes if relevant.
• Describe the expected behavior and the actual behavior in relation to the issue.
• Include the serial number of your robot
• Videos and images of the issue

See the guide How to create a technical support ticket for more information.